Document Type
Journal Article
Publication Title
Current Issues in Tourism
Volume
27
Issue
19
First Page
3115
Last Page
3130
Publisher
Taylor & Francis
School
School of Business and Law
RAS ID
62040
Abstract
Talent management (TM) can contribute to improving sustainable business performance in the face of a competitive and socially responsible environment. The use of TM to improve tourism staff skills and motivation is contentious, given such jobs are seen as routine and low-paid. Indeed, the precise processes through which TM techniques support sustained performance outcomes in tourism enterprises requires examination. This paper provides empirical evidence for the impact of TM practices on sustainable organizational performance (SOP). This effect of TM on performance is mediated by green intellectual capital (GIC). The moderating role of green servant leadership (GSL) on the link between GIC and SOP is also examined. PLS-SEM was employed to analyze 327 responses collected from travel agencies employees in Egypt. The results reveal that as expected, TM practices have significant effects on GIC, which in turn significantly impacts SOP. The mediating role of GIC on the relationship between TM practices (apart from talent retention) and SOP is supported. However, the moderating role of GSL is not confirmed. These results demonstrate the importance of an inclusive approach to developing staff, leading to intellectual capital and improved organizational sustainability. The study highlights the importance of strategic workforce planning and succession management.
DOI
10.1080/13683500.2023.2252560
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Elzek, Y. S., Soliman, M., Al Riyami, H., & Scott, N. (2023). Talent management and sustainable performance in travel agents: do green intellectual capital and green servant leadership matter?. Current Issues in Tourism, 27(19), 3115-3130. https://doi.org/10.1080/13683500.2023.2252560