Incivility
Author Identifier
Irene E. De Pater: https://orcid.org/0000-0001-9578-9638
Document Type
Book Chapter
Publication Title
Elgar Encyclopedia of Organizational Psychology
First Page
312
Last Page
317
Publisher
Edward Elgar Publishing
School
School of Business and Law
Abstract
Workplace incivility is a relatively mild form of interpersonal misbehavior. Yet, it has detrimental consequences for those who experience and witness it and, most likely, for those who instigate it. While employees involved in uncivil incidents at work bear a myriad of human costs, organizations bear significant monetary costs due to amongst others project delays and decreased performance and productivity. Nevertheless, organizations seem to largely ignore uncivil conduct in the workplace. Hence, those who instigate workplace incivility are not stopped, random acts of workplace incivility may develop into a rudeness climate, and uncivil incidents may spiral into violence and aggression. This entry addresses this issue and offers avenues for future research that will provide insights in how workplace incivility could be addressed and dealt with.
DOI
10.4337/9781803921761.00061
Access Rights
subscription content
Comments
De Pater, I. E., & Toh, L. Y. (2024). Incivility. In Elgar Encyclopedia of Organizational Psychology (pp. 312-317). Cheltenham, UK: Edward Elgar Publishing https://doi.org/10.4337/9781803921761.00061