Incivility
Abstract
Workplace incivility is a relatively mild form of interpersonal misbehavior. Yet, it has detrimental consequences for those who experience and witness it and, most likely, for those who instigate it. While employees involved in uncivil incidents at work bear a myriad of human costs, organizations bear significant monetary costs due to amongst others project delays and decreased performance and productivity. Nevertheless, organizations seem to largely ignore uncivil conduct in the workplace. Hence, those who instigate workplace incivility are not stopped, random acts of workplace incivility may develop into a rudeness climate, and uncivil incidents may spiral into violence and aggression. This entry addresses this issue and offers avenues for future research that will provide insights in how workplace incivility could be addressed and dealt with.
Document Type
Book Chapter
School
School of Business and Law
Copyright
subscription content
Publisher
Edward Elgar Publishing
Identifier
Irene E. De Pater: https://orcid.org/0000-0001-9578-9638
Comments
De Pater, I. E., & Toh, L. Y. (2024). Incivility. In Elgar Encyclopedia of Organizational Psychology (pp. 312-317). Cheltenham, UK: Edward Elgar Publishing https://doi.org/10.4337/9781803921761.00061