Developing a sustainability index for hotels and resorts in Malaysia: A hybrid Delphi–AHP approach

Author Identifier (ORCID)

S. Mostafa Rasoolimanesh: https://orcid.org/0000-0001-7138-0280

Abstract

This study proposes a context-specific sustainability index for hotels and resorts in developing countries (e.g., Malaysia), aligning with the United Nations’ Sustainable Development Goals. The proposed index consists of five dimensions: social, economic, environmental, resilience, and governance. Using the Delphi method and the Analytical Hierarchy Process, a finalised index with 119 indicators was established. Findings show that governance is the most significant dimension, followed by economic, resilience, social, and environmental. This study paves the way for a comprehensive sustainability index, aiding hotel practitioners in assessing sustainability levels and assisting global tourism policymakers in crafting effective strategies to promote responsible practices.

Keywords

economic, environmental, governance, Hotel and resorts sustainability index, hybrid Delphi-AHP approach, resilience, social, sustainable development goals

Document Type

Journal Article

Date of Publication

1-1-2025

Volume

13

Issue

2

Publication Title

Asia-Pacific Journal of Innovation in Hospitality and Tourism

Publisher

Taylor's Press

School

School of Business and Law

Funders

Ministry of Higher Education, Malaysia (FRGS/1/2021/SS02/TAYLOR/02/1)

Comments

Yoke-Lin, C. Y., Soeiro, J. D., Hui-Wen, S. C., & Rasoolimanesh, S. M. (2024). Developing a sustainability index for hotels and resorts in Malaysia: A hybrid Delphi–AHP approach. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 13(2), 73-122. https://fslmjournals.taylors.edu.my/developing-a-sustainability-index-for-hotels-and-resorts-in-malaysia-a-hybrid-delphi-ahp-approach/?noamp=mobile&

Copyright

free_to_read

First Page

73

Last Page

122

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