Developing a sustainability index for hotels and resorts in Malaysia: A hybrid Delphi–AHP approach

Abstract

This study proposes a context-specific sustainability index for hotels and resorts in developing countries (e.g., Malaysia), aligning with the United Nations’ Sustainable Development Goals. The proposed index consists of five dimensions: social, economic, environmental, resilience, and governance. Using the Delphi method and the Analytical Hierarchy Process, a finalised index with 119 indicators was established. Findings show that governance is the most significant dimension, followed by economic, resilience, social, and environmental. This study paves the way for a comprehensive sustainability index, aiding hotel practitioners in assessing sustainability levels and assisting global tourism policymakers in crafting effective strategies to promote responsible practices.

Document Type

Journal Article

Date of Publication

1-1-2025

Volume

13

Issue

2

Funding Information

Ministry of Higher Education, Malaysia (FRGS/1/2021/SS02/TAYLOR/02/1)

School

School of Business and Law

Copyright

free_to_read

Publisher

Taylor's Press

Identifier

S. Mostafa Rasoolimanesh: https://orcid.org/0000-0001-7138-0280

Comments

Yoke-Lin, C. Y., Soeiro, J. D., Hui-Wen, S. C., & Rasoolimanesh, S. M. (2024). Developing a sustainability index for hotels and resorts in Malaysia: A hybrid Delphi–AHP approach. Asia-Pacific Journal of Innovation in Hospitality and Tourism, 13(2), 73-122. https://fslmjournals.taylors.edu.my/developing-a-sustainability-index-for-hotels-and-resorts-in-malaysia-a-hybrid-delphi-ahp-approach/?noamp=mobile&

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