Author Identifier
Violetta Wilk: https://orcid.org/0000-0001-7990-769X
Document Type
Journal Article
Publication Title
Tourism Recreation Research
Publisher
Taylor & Francis
School
School of Business and Law
RAS ID
76750
Abstract
This study investigates the motivational factors which influence future crisis planning intentions, by utilising the Theory of Planned Behaviour (TPB) as the underlying theoretical framework. This research focuses on understanding the attitudes, subjective norms, and perceived behavioural control of hotel managers’ intentions regarding future crisis planning. To enhance the TPB model, the study incorporates two additional variables: perceived risk and past behaviour, thereby addressing previous calls to extend the TPB model. Employing a qualitative methodology, semi-structured interviews (n = 21) were conducted with hotel managers who worked at government-appointed quarantine hotels in Australia during the COVID-19 pandemic. Thematic analysis was conducted using Leximancer, an artificial intelligence (AI) data text mining software to explore the verbatim content via text mining, thematic analysis. This research provides critical insights into the determinants of crisis planning intentions among hotel managers, contributing to the theoretical and practical understanding of crisis preparedness in the hospitality industry.
DOI
10.1080/02508281.2025.2460791
Creative Commons License
This work is licensed under a Creative Commons Attribution-No Derivative Works 4.0 License.
Comments
This is an Accepted Manuscript of an article published by Taylor & Francis in TOURISM RECREATION RESEARCH on 21st February 2025, available online: http://www.tandfonline.com/10.1080/02508281.2025.2460791
Tjong, F., Goh, E., & Wilk, V. (2025). Crisis planning intentions among hotel managers: What have we learned from the COVID-19 pandemic?. Tourism Recreation Research. Advance online publication. https://doi.org/10.1080/02508281.2025.2460791