GenAI’s impact on global IT management: A multi-expert perspective and research agenda

Authors

Yogesh K. Dwivedi
Laurie Hughes, Edith Cowan UniversityFollow
Mohammad S. Al-Ahmadi
Vincent Dutot
Syed Q. Ahmed
Shahriar Akter
Rahul De’
Keyao Li, Edith Cowan UniversityFollow
Nitish Singh
Paul Walton

Author Identifier

Laurie Hughes: https://orcid.org/0000-0002-0956-0608

Keyao Li: https://orcid.org/0000-0002-6220-7459

Document Type

Journal Article

Publication Title

Journal of Global Information Technology Management

Publisher

Taylor & Francis

School

School of Business and Law

Comments

Dwivedi, Y. K., Hughes, L., Al-Ahmadi, M. S., Dutot, V., Ahmed, S. Q., Akter, S., ... & Walton, P. (2025). GenAI’s impact on global IT management: A multi-expert perspective and research agenda. Journal of Global Information Technology Management, 28(1), 49-63. https://doi.org/10.1080/1097198X.2025.2454192

Abstract

Generative AI (GenAI) is disrupting global IT management and challenging established practice. The increasing use of GenAI technology is redefining localization, transforming existing workforce roles, outsourcing strategy, and team dynamics. Simultaneously, GenAI’s security complexities have prompted the rethinking of existing risk frameworks to meet a new set of challenges from GenAI enhanced cyber threats. This article explores these complex and converging factors, providing a roadmap to address GenAI’s significant impact on global IT management. We advocate the responsible adoption of GenAI and importance of building resilient, value-driven, globally consistent IT ecosystems able to adapt to the significant challenges and opportunities from the use of GenAI.

DOI

10.1080/1097198X.2025.2454192

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