The role of green HRM practices in linking hotels' strategic green intentions to sustainable performance and employee outcomes

Abstract

As sustainability becomes core to advantage, we integrate the Natural Resource – Based View and Social Cognitive Theory to show how hotels transform strategic green intentions (SGI) into organisational and employee outcomes. Using two quantitative studies in Ghanaian star-rated hotels (Study 1: n=282 managers/supervisors; Study 2: n=302 frontline employees), we modelled mediations with the disjoint two-stage PLS-SEM approach. SGI alone did not yield economic or environmental gains and was negatively linked to economic performance, reflecting upfront costs. Green HRM fully transmitted SGI’s effects to economic and environmental performance and partially to social performance. At the individual level, Green HRM boosted employee green behaviour through green commitment, but neither directly reduced turnover intention nor via commitment, indicating a retention boundary. Practically, managers should operationalise SGI through participative HRM (e.g., employee involvement, targeted training, and incentives) and pair sustainability with competitive pay, career pathways, and flexible work policies. This two-study research clarifies human-capital mechanisms bridging strategy and behaviour.

Keywords

strategic green intentions, green HRM, sustainable performance

Document Type

Conference Proceeding

Date of Publication

2026

Publication Title

CAUTHE 2026 Conference Proceedings: Cultivating Cohesion and Connection Through Tourism, Hospitality, and Events

Publisher

Council for Australian University Tourism and Hospitality Education

School

School of Business and Law

RAS ID

95342

ISBN

9780645938128

Copyright

subscription content

Recommended Citation

Suleman, A. R., Nejati, M., Shafaei, A., & Redmond, J. (2026). The role of green HRM practices in linking hotels' strategic green intentions to sustainable performance and employee outcomes. In CAUTHE 2026 Conference Proceedings (p. 587). Council for Australian University Tourism and Hospitality Education.

https://search.informit.org/doi/abs/10.3316/informit.T2026051400020491831358649

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