Mobile banking adoption by senior citizens in Perth
Abstract
Mobile banking (M-banking) research in Australia have in the past focused on young and middle aged users, but little is known about the intentions of senior citizens (aged 55+) to use M-banking. This paper investigates the factors that affect the adoption of M-banking by using a TAM-UTAUT framework. Questionnaires were distributed amongst seniors in Perth and results indicated that performance expectancy, facilitating conditions and, perceived ease of use were significant factors that determined their use of M-banking. The study provides insights for academics, M-banking service providers, decision makers and stakeholders.
Document Type
Conference Proceeding
Date of Publication
2017
School
School of Business and Law
Copyright
metadata only record
Publisher
School of Business and Law, Edith Cowan University
Comments
Jayaratne, M. G. S. D. N., Ryan, M., & Cripps, H. (2017). Mobile banking adoption by senior citizens in Perth. In The proceedings of 2nd Business Doctoral and Emerging Scholars Conference (pp. 104-110). School of Business and Law, Edith Cowan University. https://www.ecu.edu.au/conferences/2017/2nd-business-doctoral-and-emerging-scholars-conference-2017/conference-proceedings