Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels

Abstract

Purpose: This study aims to examine the human resources (HR) knowledge and cross-cultural and interpersonal skills needed by HR managers/directors to administer the integrated resort and hotel (IR&H) organizational talent. Design/methodology/approach: This paper uses a qualitative method in the form of extensive interviews. Findings: The labor-intensive nature of the IR&Hs have forced these organizations to be innovative in terms of retaining their top talents and to look overseas for foreign workers to ensure smooth operations. Research limitations/implications: The research is limited to two Asian geographies and the high regulatory nature of the industry correspondingly limits the number of HR executives in operation within IR&Hs. Practical implications: This paper provides insights for current and future Asian-based IR&Hs policy planners and HR managers. Social implications: The paper provides an understanding of national and organizational skills shortages and their impact upon work and workers. Originality/value: No previous comparative research in relation to Singapore and Macau has been conducted.

RAS ID

36882

Document Type

Journal Article

Date of Publication

2022

School

School of Business and Law

Copyright

subscription content

Publisher

Emerald

Identifier

Ian Austin

ORCID : 0000-0001-6133-9313

Comments

Austin, I. P., & Danny, N. G. (2022). Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels. Journal of Asia Business Studies,16(5), 713-728. https://doi.org/10.1108/JABS-06-2020-0253

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Link to publisher version (DOI)

10.1108/JABS-06-2020-0253