Title

Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels

Author Identifier

Ian Austin

ORCID : 0000-0001-6133-9313

Document Type

Journal Article

Publication Title

Journal of Asia Business Studies

Publisher

Emerald

School

School of Business and Law

RAS ID

36882

Comments

Austin, I. P., & Danny, N. G. (2022). Is the human resources management qualification required? An observation of human resources executives in Singapore and Macau integrated resorts and hotels. Journal of Asia Business Studies,16(5), 713-728. https://doi.org/10.1108/JABS-06-2020-0253

Abstract

Purpose: This study aims to examine the human resources (HR) knowledge and cross-cultural and interpersonal skills needed by HR managers/directors to administer the integrated resort and hotel (IR&H) organizational talent. Design/methodology/approach: This paper uses a qualitative method in the form of extensive interviews. Findings: The labor-intensive nature of the IR&Hs have forced these organizations to be innovative in terms of retaining their top talents and to look overseas for foreign workers to ensure smooth operations. Research limitations/implications: The research is limited to two Asian geographies and the high regulatory nature of the industry correspondingly limits the number of HR executives in operation within IR&Hs. Practical implications: This paper provides insights for current and future Asian-based IR&Hs policy planners and HR managers. Social implications: The paper provides an understanding of national and organizational skills shortages and their impact upon work and workers. Originality/value: No previous comparative research in relation to Singapore and Macau has been conducted.

DOI

10.1108/JABS-06-2020-0253

Access Rights

subscription content

Share

 
COinS