Austerity, staff inadequacy, and contracting-out social services: How many government inquiries does it take to improve social policy outcomes in aged care?
Document Type
Journal Article
Publication Title
Australian Journal of Public Administration
Volume
80
Issue
4
First Page
790
Last Page
808
Publisher
Wiley
School
School of Business and Law
RAS ID
36014
Abstract
This study examines policy implementation as it unfolds from policy, to the contractors and then to its impact on employees delivering the social service. Multilevel statistical analysis is used to examine survey data from 36 contractors and 542 employees. The use of multilevel analysis provides a methodological tool and subsequent analysis new to the discipline of public administration. The results indicate a strong positive association between resource (in)adequacy decision-making at the contractor level and employee outcomes. The contribution of the paper is new evidence to support the widening of existing quality care indicators to include organisational support metrics for contractors.
DOI
10.1111/1467-8500.12463
Access Rights
subscription content
Comments
Farr‐Wharton, B., Brunetto, Y., & Xerri, M. (2021). Austerity, staff inadequacy, and contracting‐out social services: How many government inquiries does it take to improve social policy outcomes in aged care?. Australian Journal of Public Administration, 80(4), 790-808.
https://doi.org/10.1111/1467-8500.12463