Document Type

Journal Article

Publication Title

Journal of Hospitality Marketing & Management

Publisher

Taylor & Francis

School

School of Business and Law

RAS ID

27451

Comments

This is an Author's Accepted Manuscript of:

Huang, S., van der Veen, R., & Song, Z. (2018). The impact of coping strategies on occupational stress and turnover intentions among hotel employees. Journal of Hospitality Marketing & Management, 27(8), 926-945.

https://doi.org/10.1080/19368623.2018.1471434

Abstract

This study examined the impact of problem solving, social support and avoidance as coping strategies on occupational stress and turnover intentions among hotel employees. Using a sample of 455 employees from seven hotels in Shandong Province, China, the study found that problem solving as a coping strategy predicts lower levels of occupational stress. Both social support and avoidance strategies were found to increase occupational stress instead. Occupational stress was positively correlated with hotel employees’ intentions to leave and the study furthermore clarified the role of occupational stress as an important mediator in the relationship between coping strategies and turnover intentions. Implications for hotel human resource management practices are discussed.

DOI

10.1080/19368623.2018.1471434

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