An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality

Abstract

© 2020 This research examines the perceptions of alumni mentors working in the hospitality industry, along with hospitality students as mentees, through a four-stage mentoring program framework: initiation; goals and action plans; cultivating the relationship; and evaluating the relationship. Industry alumni mentors and student mentees from a leading hotel management school at an Australian university were selected to provide a rich illustration of the mentoring program. Data were collected through interviews of 48 mentees and 14 industry mentors (response rate of 45%). The findings illustrate that mentoring relationships enable mentees to build knowledge and skills, develop networking opportunities and build confidence. The application of the four-stage mentoring program framework provides several theoretical and applied contributions. Namely, a formal matching process enhances the initiation of a mentoring program, preparation and goal setting sets the stage for positive relationships, emotional and professional support cultivates commitment to mentoring relationships, and a mentoring program allows for valuable self-reflection.

Document Type

Journal Article

Date of Publication

12-1-2020

ISSN

14476770

Volume

45

Publication Title

Journal of Hospitality and Tourism Management

Publisher

Elsevier

School

Markets and Services Research Centre / School of Business and Law

RAS ID

32128

Comments

Scerri, M., Presbury, R., & Goh, E. (2020). An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality. Journal of Hospitality and Tourism Management, 45, 143-151. https://doi.org/10.1016/j.jhtm.2020.08.010

Copyright

subscription content

First Page

143

Last Page

151

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Link to publisher version (DOI)

10.1016/j.jhtm.2020.08.010