An application of the mentoring framework to investigate the effectiveness of mentoring programs between industry mentors and student mentees in hospitality
Journal of Hospitality and Tourism Management
Markets and Services Research Centre / School of Business and Law
© 2020 This research examines the perceptions of alumni mentors working in the hospitality industry, along with hospitality students as mentees, through a four-stage mentoring program framework: initiation; goals and action plans; cultivating the relationship; and evaluating the relationship. Industry alumni mentors and student mentees from a leading hotel management school at an Australian university were selected to provide a rich illustration of the mentoring program. Data were collected through interviews of 48 mentees and 14 industry mentors (response rate of 45%). The findings illustrate that mentoring relationships enable mentees to build knowledge and skills, develop networking opportunities and build confidence. The application of the four-stage mentoring program framework provides several theoretical and applied contributions. Namely, a formal matching process enhances the initiation of a mentoring program, preparation and goal setting sets the stage for positive relationships, emotional and professional support cultivates commitment to mentoring relationships, and a mentoring program allows for valuable self-reflection.