Exploring the roles of smart services in Chinese senior tourists’ travel experiences: an application of psychological reactance theory

Authors/Creators

Jun Wen, Edith Cowan UniversityFollow
Xinyi Liu
Chung-En Yu

Abstract

© 2020, © 2020 Informa UK Limited, trading as Taylor & Francis Group. The emergence of smart technology in tourism and hospitality captured the industry’s attention. Senior tourists’ encounters with smart services reveal how smart systems influence their travel experiences, tourism participation, and travel-related behaviour. A conceptual framework based on psychological reactance theory is developed in this paper. The factors of perceived threats to freedom when forced to use smart services, perceived constraints to using smart services, psychological reactance, attitudes towards smart services, intentions to use smart services, and intentions to switch from current service provider reflect Chinese senior tourists’ general aversion to using smart services while travelling and offer valuable managerial implications.

Document Type

Journal Article

Date of Publication

2020

ISSN

13032917

Volume

31

Issue

4

PubMed ID

10.1080/13032917.2020.1742750

Publication Title

Anatolia

Publisher

Taylor and Francis

School

School of Business and Law

RAS ID

30935

Comments

Wen, J., Liu, X., & Yu, C. E. (2020). Exploring the roles of smart services in Chinese senior tourists’ travel experiences: An application of psychological reactance theory. Anatolia, 31(4), 666-669. https://doi.org/10.1080/13032917.2020.1742750

Copyright

subscription content

First Page

666

Last Page

669