Challenges of translating Rasmussen’s accimap into a usable, sustainable, and useful incident reporting system: End‑user attitudes following 12‑month implementation

Abstract

There have been several calls within the accident analysis literature to translate systems thinking-based theories and accident analysis methods into practical and usable tools for practitioners. This paper reports on the findings from a post-implementation evaluation of an incident reporting system underpinned Rasmussen’s (Saf Sci 27(2/3):183–213, 1997) risk-management framework and Accimap. An online survey was used to evaluate end-users’ use and attitudes towards the system after 12 months of implementation. While almost all respondents had used the incident reporting system to collect data, few had undertaken the required training. While the privacy and security of the system were evaluated favourably, significant problems were highlighted with usability, sustainability of the system, and utility of the data for organisations. Overall, the results highlight the significant resource constraints experienced by end-users during the implementation of the new incident reporting system. The challenges for translating a systems thinking-based approach into practice are discussed.

RAS ID

30441

Document Type

Journal Article

Date of Publication

2021

Funding Information

Funding information : https://link.springer.com/article/10.1007/s10111-019-00596-x

School

School of Medical and Health Sciences / Australian Centre for Research into Injury in Sport and its Prevention (ACRISP)

Grant Number

ARC Number : LP150100287, FT140100681NMHRC Number : 565900

Grant Link

http://purl.org/au-research/grants/arc/LP150100287 http://purl.org/au-research/grants/arc/FT140100681 http://purl.org/au-research/grants/nhmrc/565900

Copyright

subscription content

Publisher

Springer

Comments

Goode, N., Shaw, L., Finch, C. F., & Salmon, P. M. (2021). Challenges of translating Rasmussen’s accimap into a usable, sustainable, and useful incident reporting system: End-user attitudes following 12-month implementation. Cognition, Technology & Work, 23(1), 39-49. https://doi.org/10.1007/s10111-019-00596-x

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Link to publisher version (DOI)

10.1007/s10111-019-00596-x