Challenges of translating Rasmussen’s accimap into a usable, sustainable, and useful incident reporting system: End‑user attitudes following 12‑month implementation

Document Type

Journal Article

Publication Title

Cognition, Technology & Work

Publisher

Springer

School

School of Medical and Health Sciences / Australian Centre for Research into Injury in Sport and its Prevention (ACRISP)

RAS ID

30441

Funders

Funding information : https://link.springer.com/article/10.1007/s10111-019-00596-x

Grant Number

ARC Number : LP150100287, FT140100681NMHRC Number : 565900

Grant Link

http://purl.org/au-research/grants/arc/LP150100287 http://purl.org/au-research/grants/arc/FT140100681 http://purl.org/au-research/grants/nhmrc/565900

Comments

Goode, N., Shaw, L., Finch, C. F., & Salmon, P. M. (2021). Challenges of translating Rasmussen’s accimap into a usable, sustainable, and useful incident reporting system: End-user attitudes following 12-month implementation. Cognition, Technology & Work, 23(1), 39-49. https://doi.org/10.1007/s10111-019-00596-x

Abstract

There have been several calls within the accident analysis literature to translate systems thinking-based theories and accident analysis methods into practical and usable tools for practitioners. This paper reports on the findings from a post-implementation evaluation of an incident reporting system underpinned Rasmussen’s (Saf Sci 27(2/3):183–213, 1997) risk-management framework and Accimap. An online survey was used to evaluate end-users’ use and attitudes towards the system after 12 months of implementation. While almost all respondents had used the incident reporting system to collect data, few had undertaken the required training. While the privacy and security of the system were evaluated favourably, significant problems were highlighted with usability, sustainability of the system, and utility of the data for organisations. Overall, the results highlight the significant resource constraints experienced by end-users during the implementation of the new incident reporting system. The challenges for translating a systems thinking-based approach into practice are discussed.

DOI

10.1007/s10111-019-00596-x

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