Document Type
Journal Article
Publication Title
Journal of Hospitality and Tourism Management
Volume
57
First Page
225
Last Page
235
Publisher
Elsevier
School
School of Business and Law
RAS ID
60641
Funders
National Social Science Foundation of China
Abstract
While the significance of Hotel Digital Capability (HDC) has been acknowledged in the literature, limited attention has been given to its measurement. This study endeavors to identify the dimensions of HDC and construct a reliable measurement scale. A combined approach of qualitative and quantitative methods across three studies was employed to achieve the research objectives. Study 1, grounded in interviews, delineated HDC as a multidimensional construct encompassing digital basic capability, digital integration capability, digital application capability, and digital optimization capability. Building on the four-factor model identified in Study 1, Study 2 formulated an 18-item scale with robust measurement properties. Additionally, the second-order structure, incorporating four first-order factors, received empirical support. Subsequently, Study 3 sought to validate the scale and ascertain its nomological validity. The developed HDC scale lays the groundwork for future investigations into digital capability and transformation within the hotel industry.
DOI
10.1016/j.jhtm.2023.10.010
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
This is an Authors Accepted Manuscript version of an article published by Elsevier in Journal of Hospitality and Tourism Management. The published version is available at: https://doi.org/10.1016/j.jhtm.2023.10.010
Fan, L., Xie, C., Zhang, J., Huang, S., & Wang, X. (2023). Hotel digital capability: Dimensionality and measurement. Journal of Hospitality and Tourism Management, 57, 225-235. https://doi.org/10.1016/j.jhtm.2023.10.010