Author Identifier
Laurie Hughes: https://orcid.org/0000-0002-0956-0608
Document Type
Journal Article
Publication Title
Technological Forecasting and Social Change
Volume
212
Publisher
Elsevier
School
School of Business and Law
RAS ID
76633
Abstract
Social commerce has evolved into a mainstream channel for marketers and businesses for selling products online. However, consumers in many developing economies have yet to fully adopt social commerce technology. This research, therefore, aims to develop and empirically validate a conceptual model for understanding the factors influencing consumer adoption of social commerce in Bangladesh using an adapted and extended version of the Meta-UTAUT model. Analysis was undertaken to determine the appropriateness of external constructs such as trust, social support, anxiety, grievance redressal, innovativeness, and continuous participation intention. This research collected data from 402 social commerce users from Bangladesh to test and validate the proposed research model. The results suggest that performance expectancy, effort expectancy, innovativeness and trust have a direct influence on consumer attitude, whilst social influence, grievance redressal, facilitating conditions, social support, anxiety, and attitude, significantly influence usage behavior. The results also found that usage behavior is a strong predictor of continuous participation intention. This research contributes to existing knowledge by conceptualizing and validating a technology adoption model, which emphasizes the role of anxiety and grievance redressal in consumer acceptance of social commerce.
DOI
10.1016/j.techfore.2024.123956
Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.
Comments
Sarker, P., Hughes, L., Malik, T., & Dwivedi, Y. K. (2025). Examining consumer adoption of social commerce: An extended META-UTAUT model. Technological Forecasting and Social Change, 212. https://doi.org/10.1016/j.techfore.2024.123956