Abstract
Street Level Organisations (SLOs) determine the Psychosocial Safety Climate (PSC) in their workplaces and we examine pathways from SLBs’ PSC and Public Service Motivation (PSM) to discretionary power, work stress, wellbeing and the subsequent delivery of public value. The structural equation modelling results from 195 Australian police, fire, ambulance, and emergency services workers indicate that PSC had a more significant role in explaining SLBs’ delivery of public value compared with PSM. The implication is that SLOs’ management must ensure psychosocially safe and supportive workplaces conducive to building SLBs’ wellbeing, because that is the pathway for delivering public value.
Keywords
good health and wellbeing, public service gap, public service motivation, Public value, street level bureaucrats, stress
Document Type
Journal Article
Date of Publication
1-1-2026
Volume
28
Issue
5
Publication Title
Public Management Review
Publisher
Taylor & Francis
School
School of Business and Law
RAS ID
78491
Funding Information
Tasmanian Department of Emergency Services
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Content Type
Full object
First Page
1136
Last Page
1156
Recommended Citation
Brunetto, Y., Farr-Wharton, B., Hernandez Grande, A., Sharafizad, F., & Richman, M. (2026). Antecedents of emergency services’ Street Level Bureaucrats’ (SLBs) delivery of public value: An exploratory study. Public Management Review, 28(5), 1136-1156. https://doi.org/10.1080/14719037.2025.2479872
Comments
Brunetto, Y., Farr-Wharton, B., Hernandez Grande, A., Sharafizad, F., & Richman, M. (2026). Antecedents of emergency services’ Street Level Bureaucrats’ (SLBs) delivery of public value: An exploratory study. Public Management Review, 28(5), 1136-1156. https://doi.org/10.1080/14719037.2025.2479872