Author Identifier
Ben Farr-Wharton: https://orcid.org/0000-0001-9987-934X
Aglae Hernandez Grande: https://orcid.org/0000-0002-2437-7297
Fleur Sharafizad: https://orcid.org/0000-0002-2495-4381
Document Type
Journal Article
Publication Title
Public Management Review
Publisher
Taylor & Francis
School
School of Business and Law
Publication Unique Identifier
10.1080/14719037.2025.2479872
RAS ID
78491
Funders
Tasmanian Department of Emergency Services
Abstract
Street Level Organisations (SLOs) determine the Psychosocial Safety Climate (PSC) in their workplaces and we examine pathways from SLBs’ PSC and Public Service Motivation (PSM) to discretionary power, work stress, wellbeing and the subsequent delivery of public value. The structural equation modelling results from 195 Australian police, fire, ambulance, and emergency services workers indicate that PSC had a more significant role in explaining SLBs’ delivery of public value compared with PSM. The implication is that SLOs’ management must ensure psychosocially safe and supportive workplaces conducive to building SLBs’ wellbeing, because that is the pathway for delivering public value.
DOI
10.1080/14719037.2025.2479872
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Brunetto, Y., Farr-Wharton, B., Hernandez Grande, A., Sharafizad, F., & Richman, M. (2025). Antecedents of emergency services’ Street Level Bureaucrats’(SLBs) delivery of public value: an exploratory study. Public Management Review. Advance online publication. https://doi.org/10.1080/14719037.2025.2479872