Identifying and measuring the concept of effectiveness in an organisational setting has been a major concern for many years. The purpose of this paper is to highlight some of the more recent research literature on the topic of organisational effectiveness, and to present some of the current ways that have been tried in an endeavour to measure this idea. Many researchers have tried to define what "organisational effectiveness" means, but while they have stated that they know "effectiveness" when they see it, they cannot really provide an adequate definition of the term. One of the difficulties, according to Cameron and Whetten (1983), is that "organisational effectiveness" is a construct rather than a concept. "Productivity" and "efficiency" are examples of concepts which can be defined and measured in a reasonably accurate way by observing events or by measuring the amount or organisational output.
Small, Michael W.
"Management, Organisations and Effectiveness: A literature review of this area with an emphasis on schools and educational institutions,"
Australian Journal of Teacher Education:
1, Article 4.
Available at: http://ro.ecu.edu.au/ajte/vol10/iss1/4